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- Stall wide Shipping of $10.00 across all purchases from this producer
- Free Shipping for basket over $60.00 from this producer
Shipping and Order Fulfilment - Orders received before 11am (Monday to Friday and not including Public Holidays) will be posted same day. Orders received after this time will be posted the next working day.
Lost Orders - It is the responsibility of the customer to inform Eureka Coffee and Growers Espresso if an order does not arrive by either contact us via Farmhouse Direct messaging. We will lodge an enquiry with Australia Post to track the lost order. We will not be held liable for any loss or damage resulting from late delivery.
Out of Stock Orders - In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or if you would like a refund.
Return to Sender Orders - It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address and the parcel is returned to us, you will be liable for re-shipping charges.
Refund Policy - Eureka Coffee and Growers Espresso will make every effort to ensure that your order will be dispatched promptly and that all goods will be supplied to a high standard (ie. your order/coffee will be new/freshly roasted, complete, accurate and premium quality).
Depending on your circumstances, we can either replace the product or provide a refund if you are not satisfied with your purchase.
To be eligible for replacement or a refund we ask that you return the product within 10 days of shipment date.
A replacement will be forwarded upon inspection of returned coffee/product, or alternatively, charges will be refunded to your credit card within 30 days of our receipt of return.
- Any returned items must be returned in their original and new condition â including all original packaging
- Shipping charges are not refundable
- All return shipping charges must be prepaid. We can not accept COD deliveries
- Please choose carefully, as refunds and replacement will not be available if you simply change your mind
- Your return must be clearly referenced â please include order number, along with your full name, address, and other contact information
- Coffee and tea products must be returned with at least 80% of the product intact for assessment purposes
If you have a question about your order or refund/replacement, please contact us.